Our Commitment

Safeguarding your confidentiality and protecting your personal information is fundamental to the delivery of our career management services, soft skill training and e-learning services.  We are committed to maintaining the accuracy, confidentiality and security of the personal information that you entrust to us.

The following outlines the practices we have for managing your personal information.  If you would like access to our complete Privacy Code, or have a question about our approach, please contact:

Tina Strehlke
Director of Communications
Email: tina.strehlke@training-innovations.com
Phone: 604-298-4720 ext. 274

Our Approach

Accountability

We are accountable for personal information that we collect, use, disclose, and retain.  We primarily collect personal information to identify and assess individual / organizational needs, and to design and deliver appropriate career management services, soft skills training and e-learning services to meet those needs.

Transparency

We identify and communicate the reason for collecting personal information and ask for your consent.  We explain how we will use, disclose and retain your personal information.  We also ask for your authorization to disclose and exchange information with third parties.

Accuracy

We want our information to be as accurate and up-to-date as possible.  We request that you keep us informed of any changes to your personal information.

Security

We protect your personal information from unauthorized access in both our physical office locations, on our website, and in our online learning platform.  We have established data management practices and technology infrastructure to ensure your personal information is secure.

Access

Access to your personal information is available at any time upon written request.  Please contact Tina Strehlke, Director of Communications by email at tina.strehlke@training-innovations.com.

Questions & Complaints

To ask a question or share your concern, please contact us by phone 604-298-4720 or by email at info@training-innovations.com.  We will acknowledge all complaints within 48 hours of receipt, investigate them thoroughly, and take appropriate measures to resolve the issue to your satisfaction.