• Technical Requirements
• Downloadable Software
• Technical Support

Technical Requirements

To ensure your learning experience is delivered with high quality, review the list below to determine whether your computer meets the minimum technical requirements and/or whether you will need to download any additional players or plug-ins.

• Pentium 166 or Power PC processor or higher preferred
• 56 kbps connection to the Internet required
• 32 MB of RAM
• Microsoft Internet Explorer version 5.0 (and higher) or Netscape Navigator version 4.7x and higher). We encourage you to check with the browser manufacturer to see if any known browser vulnerabilities (especially to viruses) have been found and install recommended patches.
• It is recommended that learners have a reliable, up-to-date anti-virus program installed on their computers and that files and resources are scanned for viruses before opening them, sharing them with other users or posting them to the Interactive Community.
• Screen display of 800 x 600 pixels at a minimum of 16 bit (high color) resolution
• Adobe Acrobat Reader 5.0

Note: If your computer is located behind a company firewall, portions of this course may not be accessible. If you experience difficulties, check with your system administrator to find out what is or is not blocked at your location. Firewalls are designed to protect your system against unauthorized access to or from a private network. Should you require additional assistance, please contact your course e-Facilitator: tina@training-innovations.com

Downloadable Software

A number of course resources are provided in printable PDF format. In order to access these resources, you will need to download Adobe® Acrobat® Reader®. You can download this software for free at:

Technical Support

If at anytime during this course you require technical support, please contact your e-Facilitator: tina@training-innovations.com or your e-Facilitator's Aide: jane@training-innovations.com. Please provide details about the problem you are experiencing and any contact information required - phone and/or email. They will respond within a 24-hour period and would be happy to coordinate with technical staff in order to best serve you.

Alternatively, Monday - Friday, 8:30 am to 5:00 pm PST you may contact Tina or Jane by phone at 1-866-298-4757.